100 days right to return
Your satisfaction is our goal. That's why we offer you 100 days for a worry-free return – far beyond the legal requirements.
Our Voluntary Return Policy
In addition to the statutory right of withdrawal, we at S4S Commerce GmbH grant you a voluntary right of return for 100 days from receipt of the goods. Within this period, you can easily send the received goods back to us.
How to Make a Return
For a fast and free return within Germany, please use our online returns portal to create your return label.
If you have any questions or have lost the return label included with your delivery, our customer service will be happy to assist you:
- E-Mail: shop@mail.surf4shoes.com
- Phone: +49 (0) 7431-9898670
Your Refund
After your return has arrived and been inspected by us, we will refund the purchase price within 14 days at the latest. The refund will be made to the account you used for the original payment.
Important Note: Our voluntary 100-day return policy is in addition to your statutory rights. Your legal right of withdrawal and your warranty rights remain unaffected and continue to apply without restriction.