Return Slip
1 Download Returns Form
First, please print the returns form and fill it out completely. This helps us to identify your package and process your refund quickly.
Open Returns Form (PDF)2 Create DHL Shipping Label
For a secure and trackable return, please use our DHL portal. You can easily create your shipping label here at our negotiated rates.
Please note: For returns from outside Germany, shipping costs will be deducted from your refund or paid directly in the portal.
Create DHL Label3 Pack & Ship Your Parcel
Place the completed returns form inside the parcel. To avoid transport damage, please use a sturdy outer box (ideally the original one). Attach the DHL label to the outside and drop off the parcel at any post office or partner location.
Note on Refunds: We will refund your purchase price promptly after the goods have arrived and been inspected at our warehouse. The refund will be issued to the original payment method.
The procedure described above is a recommendation for a smooth process and is not a mandatory requirement for the effective exercise of your right of withdrawal.