Return slip
1 Download Returns Form
First, please print the returns form and fill it out completely. This helps us to process your return quickly.
Open Returns Form (PDF)2 Create Free DHL Label
Create and print your free shipping label for the return via the DHL portal.
Create DHL Shipping Label3 Pack & Ship Your Parcel
Place the completed returns form inside the parcel. To avoid transport damage, please use a sturdy outer box. Attach the DHL label to the outside and drop off the parcel at any post office or DHL location.
Note on Refunds: We will refund your purchase price as soon as the goods have arrived and been inspected by us. To ensure a smooth and fast process, we kindly ask you not to cancel a direct debit that has already been made. Our system will automatically handle the credit for you.
The procedure described above is not a mandatory requirement for the effective exercise of your right of withdrawal.